Refund policy

Exchange Policy
Our policy for exchanges and store credits lasts 7 days from the time of arrival. Arrival is determined based on when the package arrives to your house as shown on the shipment receipt. If within 7 days Colette Jewelry has not been contacted, unfortunately we can not issue a store credit.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it, in it's original packaging. To complete your store credit or exchange, we require a receipt or proof of purchase. Your item will be inspected upon arrival. Please email info@colettejewelry.com with order number, picture of piece and explanation of issue with item. Do not ship without first speaking with a representative from Colette Jewelry. Colette Jewelry is not responsible for any packages not received and a store Credit or exchange will not be issued in the case that you ship without the proper instructions from a Colette Jewelry representative. Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your store credit/exchange. If you are approved, then your store credit/exchange will be processed, and a credit will automatically be applied to your Colette Jewelry account.

Custom pieces outside of the alternatives offered online (ring size, ear side, color) are non-exchangeable due to the custom work completed per client request.

There are certain situations where only partial refunds are granted (if applicable):

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Any item that is not submitted to info@colettejewelry.com within the 7 day store credit and exchange window.

Late or missing store credits (if applicable)
If you haven’t received a reply to you email, instructions to ship back your merchandise, a store credit/exchange rejection or approval or your credit has not yet posted on your account, please contact info@colettejewelry.com or call our customer service line at 310.464.7207. If you’ve done all of this and you still have not received your refund yet, please contact us at info@colettejewelry.com.

Sale items
Sale items are final sale

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return after we receive all information to open your Colettejewelry.com account. Once the returned item is received, we will evaluate it and either exchange for the item of equal or lesser value of your choice or issue your store credit to your account. Keep in mind, shipping cost come at your own expense.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need confirmation from that person that the gift was for you and at that time we will proceed with an exchange or store credit.

Shipping
*DO NOT SHIP YOUR PRODUCT WITHOUT FIRST GETTING INSTRUCTIONS FROM A REPRESENTATIVE AT COLETTE JEWELRY*
Because the fine goods that are being shipped back and forth, the shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your store credit or if overage occurs, be charged to you.